Have you ever worked with someone who leaves confusion everywhere they go? You are having a level-headed conversation about something simple, work is moving, and then they arrive. What follows is Confusion as a Service : a relentless focus on things that do not matter in any universe, with any meaning whatsoever. Before they show up, my mind sits in a tranquil pool. The reality I am working in is distilled and full of purpose, and I am making real strides toward the goal.