In June 2024, McDonald’s quietly ended its partnership with IBM to deploy AI-powered voice ordering across more than 100 US drive-thrus. The pilot had reached real restaurants, processed real orders, and generated real headlines, including viral videos of customers being charged for hundreds of chicken nuggets they never asked for. The technology worked in controlled ... Read more » The post Why AI pilots stall, and how yours can reach production appeared first on WitnessAI .