Contents: What is a Helpdesk: the function and the software What is a Helpdesk used for? How does a Helpdesk work? Main functions of Helpdesk software What is a ticket in a Helpdesk? The different types of Helpdesk Support levels and escalation Helpdesk and SLA The “who’s who” game: Helpdesk, ticketing, Service Desk and ITSM […] La entrada What is a Helpdesk and what is it used for? se publicó primero en Pandora FMS Monitoring Blog .