Building Reliable Agentic AI Systems A Case Study in building production-ready agentic AI systems This paper presents the Preclinical Information Center (PRINCE), a cloud-hosted platform developed by Bayer AG with Thoughtworks to address pharmaceutical industry challenges in drug development. PRINCE leverages Agentic Retrieval-Augmented Generation and Text-to-SQL to integrate decades of safety study reports. We describe PRINCE's evolution from keyword-based search to an intelligent research...