CIO

Lead times of nine to 12 or even 18 months. Costs rising by 35%, 45%, even 50% to 200%. More than halfway through 2026, the market for IT infrastructure that’s crucial for enterprise projects, including those involving artificial intelligence, is strapped. Memory is at the root of the shortages. Memory prices “have risen by 50% to 200%, resulting in PC prices increasing by 35% to 45% and some ser…

Businesses received a staggering amount of cyberattacks in June, according to Check Point , showing a rise of 20% over the previous 12 months. The breakout of AI agents from OpenAI in July to hack into the Hugging Face website, and subsequent similar events from Anthropic and Meta, indicate agentic-powered attacks will explode over the coming year. Currently, malicious hackers have the advantage …

Salesforce is updating some of the editions, or pricing tiers, of Agentforce Sales and Agentforce Service, a year after their rebrand from Sales Cloud and Service Cloud. The top three now bundle AI agents, analytics, Slack, security, and support with larger allocations of Flex Credits; two of the tiers are also increasing in price. The Core edition replaces the old Enterprise edition, and its pri…

At CIO100 in Frisco, Texas , roughly 100 rising technology leaders sat down for our “ Next CIO” session . The group was asked to reflect on a single question: Are you ready to take on the role of CIO ? Using the CIO Readiness Framework that we have developed and refined over years of advisory work, we asked each person in the room to score themselves across the five dimensions of the framework. T…

Some of the most impactful engineering breakthroughs likely make for very boring marketing demos. Over several decades spent leading development teams, I have seen firsthand how tempting it is to focus engineering efforts on highly visible, flashy new features. I’ve known many developers who get bogged down by the pressure to package every software update with a supremely marketable new element o…

In the summer of 2024, JPMorgan Chase deployed its internal AI platform LLM Suite, launching it very differently than most do: The company didn’t force anyone to use it. When LLM Suite arrived at its first major division, asset and wealth management, employees were asked to think of it as a research analyst : someone to ask for data, a draft, or an idea. Leadership didn’t set usage objectives or …

A few weeks ago, in these pages I argued that AI is repricing enterprise software faster than most vendors want to admit . Since then, the sharpest pushback I have gotten from peer CIOs has not been about the pricing thesis. It has been about the leaders navigating it. What does this shift actually ask of the people leading their organizations through it? The honest answer, from where I sit, is u…

IT leaders have been making generative AI tools available across the enterprise for just three years, and a significant majority of their business users has already had enough. According to a report from Adaptavist , 65% of 2,500 knowledge workers surveyed say they “regularly feel nostalgic about how work operated before the widespread adoption of AI.” This “pre-AI nostalgia” appears to be due in…

Meta won’t judge employees by how much they use AI when it comes to annual performance reviews, despite early efforts to drive AI adoption focusing on so-called token maxing. The company has told employees that it “will not use AI adoption dashboards or token counts to evaluate impact,” according to a report by The Information . The announcement came in an internal memo from executives Maher Saba…

As spending on cloud technologies grows, so does waste. The Flexera 2026 State of the Cloud Report found that 27% of organizations expect to spend more on cloud this year, with 17% already exceeding their budgets over the previous 12 months. The estimated share of wasted cloud spend has already crept up to 29%, undoing several years of progress, undoing several years of progress. Companies are ra…

Enterprises are facing a disturbing new question in the age of AI: What happens when agentic assistants go dark? This became a very real scenario on Thursday, as OpenAI’s ChatGPT, Anthropic’s Claude, and SpaceXAI’s Grok near-simultaneously, and somewhat mysteriously, experienced significant, prolonged outages. Beginning in the morning, Eastern time, several ChatGPT models went down over a roughly…

When Nvidia said Thursday that it plans to pay $13 billion to acquire Hugging Face, the question arose of whether the open AI platform would remain open when it becomes a unit of Nvidia. And the current lack of a single viable open alternative that does everything Hugging Face does for enterprises adds further complications for CIOs. Rumors of the pending deal have been circulating for at least a…

Concerns about the risks of AI systems are certain to be met with four words: human in the loop. The discussion may broaden, but the assurance is inevitable. It’s an AI governance phrase that’s become so rote you hear it in every direction and likely have said it yourself. But IT leaders should be wary of vendor or team claims that they’ve built human-in-the-loop systems into AI tools because som…

For years, conversations about data sovereignty followed a predictable pattern. Compliance teams wanted to know where sensitive data was stored, legal teams ensured regulatory requirements were met and IT focused on delivering the infrastructure to support the business. Once those requirements had been satisfied, the conversation largely moved on. Today, that approach is becoming increasingly dif…

While many organizations are still experimenting with AI and debating governance models, a small but growing group of market leaders is already operationalizing AI at scale. Marianne Johnson, executive vice president and chief product and technology officer at Cox Automotive, is one executive creating business impact today. With responsibilities spanning product, technology, data, AI, engineering…

Organizations often celebrate an AI launch at the moment the real work begins. The platform is available, the policy is published and employees have completed training. But none of those milestones tells a CIO whether work has improved, decisions are stronger or employees know when human judgment must override an AI recommendation. This gap is visible in Kyndryl’s 2026 People Readiness Report . I…

Dell Technologies is acknowledging that infrastructure and storage supply still can’t keep up with agentic AI’s insatiable appetite for resources. The company this week reported a “record” AI backlog, with $95 billion in orders waiting to be filled. This dovetails with quarterly earnings reflecting a more than 50% year-over-year increase in AI demand. On an earnings call, Dell COO Jeff Clarke ack…

Your agent compares a banker’s calendar with the legal team’s and recognizes a pattern: an unannounced transaction is underway. No one told the agent about the deal. It inferred it correctly. Then it adds one line to an executive briefing for a recipient who was not cleared to know about it: “the deal is moving.” Every calendar read was legitimate, and no confidential document was opened. The con…

It is Q3 of the fiscal year. The VP of sales walks into the revenue forecast meeting confident. The pipeline is strong, conversion rates are up and the sales team has been running at full velocity. The revenue intelligence motion is working. But something is off. The VP of customer success sees it first. Accounts that converted quickly are renewing at lower expansion rates. New customers are hitt…

AI is already changing how software is built. Google Cloud’s DORA research , based on nearly 5,000 technology professionals, found that 90% now use AI at work, spending a median of two hours a day with it, which translates to roughly a quarter of the working day. In many organizations, the focus is on what happens at the end of the lifecycle: how much code is generated, how many steps are automat…