This study evaluated the registrar document request process of Emilio Aguinaldo College Cavite and proposed a process enhancement framework through a Full Online Document Request System. Anchored on the SERVQUAL model, lean management, and e-service quality theory, the study assessed service quality, workflow inefficiencies, stakeholder concerns, and the feasibility of digital transformation in registrar services. A descriptive and evaluative research design was used, involving 108 respondents c