Nurses play a central role in shaping patient experiences through clinical care and relational service behaviors. However, little is known about registered nurses’ perceptions and experiences of relational service behaviors in contemporary health care settings. The purpose of this interpretive description qualitative study was to explore registered nurses’ perceptions and experiences of relationa…
Patient centricity is often most visible at the point of trial participation—through recruitment strategies, patient communications, travel support, and other services designed to facilitate engagement. But by the time these elements are introduced, many of the decisions that shape the patient experience have already been made. Protocol requirements, site strategy, visit schedules, procedures, e…
UW Medicine Chief Health System Officer Lisa Brandenburg and Drs. Carol Salerno and Danielle Lavallee discuss shared decision-making and partnering with patients to help deliver world-class, patient-centered care and improve communications, patient satisfaction and health outcomes. The post The Transformer UW Medicine Podcast — Episode 2: Put Me in Doc, The Patient as Team Player featuring Dr. Da…
